Developments in Voice Recognition Technology and Curiosity Regarding Machine-human Interaction Drive Global Market for Intelligent Virtual Assistants
Intelligent virtual assistants, the software applications that act as the primary interface between a digital system and the user of the system, are increasingly gaining popularity as the new business communication and mobility solutions for a variety of digital systems. Found quite often in smartphones in the form of apps such as Siri, Cortana, or Google Talk, intelligent virtual assistants are also rapidly expanding across diverse business sectors. In trivial business operations and processes that require interaction with customers on a regular basis, businesses are considering replacing humans with such applications for their numerous cost benefits. The idea is simple, rather than having a dedicated human resource for answering customer queries of a rather trivial nature, which could be no less a burden on businesses’ overall finances, the onetime cost to buy the software application for an intelligent virtual assistant would definitely pay-off better. Browse the ...